LayBuy FAQ

LAYBUY PAYMENT PLAN FAQ  (click here for full Terms and Conditions)

Is checkout safe and secure?

Yes. All LayBuy payments are set up securely and automatically with Paypal

 

Can I select the down-payment % I want to pay?

Yes. You will be presented with a dropdown to select the down-payment you want to pay.

 

Can I select how many months I need to pay-off the balance?

Yes.You will be presented with a dropdown to select how many monthly instalments

 

Are there any ongoing costs?

There are no ongoing costs - only a one-off admin fee. The admin fee amount depends on the total  order value. The admin fee cost will be shown to you before you make any commitment.

 

Are there any interest charges?

No interest charges ever.

 

Are there any late fees?

No late fees ever.

 

When do I receive the goods?

You will receive your goods after your final payment.

 

How are LayBuy instalment payments paid?

LayBuy instalment payments are auto-paid from your linked card in your PayPal setup.

 

How do I ensure all LayBuy instalment payments are paid?

Always ensure there are enough funds available on your linked card.

 

Can a I settle a LayBuy order earlier?

Yes. Please contact us at support@lovehopeandglory  to revise your payment plan.

 

Can I manually make payments towards my LayBuy order?

No. All LayBuy payments are automated via a recurring profile in your PayPal setup. However, you can fully settle your LayBuy order as detailed above.

 

What happens if I miss a payment?

PayPal will then make a second auto-attempt in 5 days. If this second attempt fails, a third attempt will be made after another 5 days.

 

Is both the customer and Love Hope and Glory told about a missed Payment?

Yes. PayPal send an email notification to both parties.

 

How do I catch up on a missed payment?

Love Hope and Glory will invoice you for a missed payment.

 

Can I cancel my LayBuy plan if I change my mind?

Yes. You can cancel your plan at any time before the goods have been delivered. You will be refunded all money paid, minus a cancellation fee of AUD $25 which will be calculated using the exchange rate at the time of cancellation.

 

Can I see my LayBuy payment plan?

Yes. You can login to your PayPal account – go to settings >> payments >> pre-approved payments